The operation of the washing machine is built on precise cooperation between mechanics and electronics. When the drum stops rotating, the cause can be found in a number of different nodes - from simple user-controllable causes to complex electronic components. Below we list the most common causes, together with a professional assessment of possible solutions.
1. Power problems and the control panel
If the machine does not respond when you start the programme, it is worth checking first that the current is reaching the machine.
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Possible cause: the fuse has blown, the plug is not properly inserted in the wall or the power cable is damaged.
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Solution: simpler checks can be done by the user, but if the machine still won't switch on, there is likely to be a fault in the power supply or control panel. The latter already requires specialist intervention.
2. Door locking system
The washing machine will not start a cycle until the door is securely locked.
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Possible cause: the locking contacts are worn, the door mechanism does not engage or the electronic locking system does not work.
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Solution: sometimes adjusting the door seal or the lock will help, but as a rule, the lock will need to be completely replaced.
3. Timing belt breakage or wear
The motor and the drum are often connected by a timing belt. If the belt has come off or broken, the motor will spin idle.
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Symptoms: you hear the sound of the engine, but the drum does not move.
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Solution: tightening or replacing the strap. This is a fairly common failure and one of the cheapest repairs.
4. Engine and carbon brush wear
In traditional commutator motors, carbon brushes wear out over time, cutting off the power transmission to the rotor.
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Symptoms: the drum does not rotate or rotates sluggishly and unevenly.
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Solution: replacement of carbon brushes or engine repair. On models without brushless motors, the failure is more often related to electronics.
5. Control circuit board (PCB) or electronics faults
Today's washing machines are heavily electronics-based.
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Possible cause: burnout of a strip, relay or other component in the control unit.
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Symptoms: the program starts, but the drum does not get a rotation command.
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Solution: testing and repairing the control unit or, if necessary, complete replacement. This work belongs to a professional.
6. Mechanical damage and wear of bearings
If the drum is difficult to rotate by hand or makes a crunching, whining or metallic sound, this indicates a mechanical failure.
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Main reasons: bearing wear, shaft damage or foreign matter between the drum and the tank.
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Solution: replacement of bearings and seals. This is a labour-intensive process, but necessary to avoid further damage to the drum.
When to call a specialist?
If the problem is not simple (plug, fuse, door lock), it is wise to involve a professional. The washer's drive, motor and control unit are systems that require specialist knowledge and tools. Incorrect intervention can permanently damage the machine or increase the cost of repairs.
1master is the official service partner of Electrolux, AEG and Zanussi, and we also repair other popular brands (Bosch, Whirlpool, Samsung, LG, etc.) on a daily basis. Our aim is to find a quick and cost-effective solution to the problem so that the machine can be up and running with minimum downtime.
If your washing machine drum stops spinning, book an appointment. 1meister.ee via. We perform accurate diagnostics and restore the machine's reliability.